At Eastar, we want you to love what you ordered!
But in case you're not 100% satisfied with your shopping experience, don't worry, we've made the return and exchange process super easy.
How long do I have to proceed with my return?
You can return an item within 30 days of receipt for a refund of the purchase price, or for an exchange for another product. Depending on product availability, items can be exchanged for another item of equal value.
How to get a refund (if applicable)
Once your return has been received and inspected, we will send you an email to notify you that we have received your return. We will also notify you that your refund has been approved or denied.
If you are approved, then your refund will be processed and a credit will be automatically applied to your credit card or original payment method within a certain number of days.
Late or Missing Refunds (if applicable)
If you haven't received your refund, first check your bank account again.
Then contact your credit card company; it may take some time for your refund to be officially posted.
Next contact your bank. There will usually be some processing time before the refund is credited.
If you have done all of this and you still have not received your refund, please contact us at service@eastar-music.com
Returns are not supported in the following cases.
Return Policy
All returns require prior authorization from Eastar and a valid return authorization number.
Note: Returned items without a valid return authorization number will be processed by Eastar if they are not claimed by the customer within 30 days of the date of receipt.
Send an email, please include your order number and the reason you want to initiate a return (e.g. photos, video).
3.Package the product well as required. After sending the product, please kindly notify us by email.
Exchanges and restocks are subject to product availability.
Return Shipping Costs
Eastar-music.com will be responsible for the shipping cost (up to 10USD) when you want to return the products of your order, by our service staff to initiate the return process.
1) You will be responsible for paying your own shipping costs for returning the product. Shipping costs are non-refundable.
2) If you ship an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned items.
3) To be eligible for a return, your item must be unused and in the same condition as the item you received. It must also be in the original packaging.
Important Notice.
