Shipping

How long will it take for me to receive my order?

Delivery time = processing time + shipping time.

Orders will take less than 24 hours for processing, followed by 3-5 business days for shipping. Therefore, it normally takes 4-6 business days for delivery.

 

Can I track the status of my order?

Yes you can. With your order confirmation, once your order has shipped, you will receive an email with your tracking number and logistics tracking URL.

 

Is it possible to have PO BOX in the address information?

Unfortunately we are unable to deliver PO BOX related address orders at this time, please provide a detailed address information for quick delivery.

If you want to change the address information, please contact our customer service team.

Email: service@eastar-music.com Time: 9am-6pm

 

What delivery methods do you offer?

We work with DHL, Singapore Post, E-packet, UPS, USPS, EMS and Royal Mail

 

Do you send internationally?

Yes, we do, please contact our customer service team for details.

Email: service@eastar-music.com Time: 9am-6pm

  

Which Country Do You Ship from?

Orders will be shipped directly from the warehouse in the corresponding country (U.S.).

 

Why was my package returned?

There are multiple possible reasons:
1) Wrong or incomplete address
2) Invalid phone number
3) Unable to deliver
Please contact our Customer Service for further help. You may also contact the shipping company for more information.
Email: service@eastar-music.com

 

Why does it show that my package has been delivered, but I haven't received it yet?

If your package shows delivered to your shipping address, check around the porch, back door, behind the planter, in your mailbox, or with another family member, neighbor, or rental/central receiving office (if applicable).

In most cases, packages may be delivered to your mailbox or signed for by your neighbors. We recommend that you check your mailbox and contact your neighbor first.

Or you can check with the shipping company using your waybill number and your ID.

If you still can't find your package, please contact our customer service.

Email: service@eastar-music.com

 

I haven't received my package yet. Where is my order?

Order estimated delivery date, including order processing time and delivery time - please allow for your order to arrive within this date.

Or you can track your order by email, as the logistics information has been sent via trackable service email.

If your estimated delivery date has passed and you have not yet received, please contact our Customer Service Department for further assistance.

Email: service@eastar-music.com

 

Further, check our other programs;

FAQs

Privacy Policy

Payment Methods

Refund Policy

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